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Some organisations prevent users from installing applications and add-ins on their machines and you may need to ask your IT support to help with installing ParticiPoll. For PC users, we do provide a fully functioning macro-based version of our add-in which requires less admin rights to install. You can find this by visiting our, selecting PC then clicking the “alternative version” link at the bottom of the step-by-step install instructions. This will download a fresh install file and show new installation instructions.
If you are using the alternative (macro-enabled) version of ParticiPoll on PC or the Apple Mac version and PowerPoint has disabled macros or you have accidentally disabled them here’s how to re-enable them. PC: In PowerPoint, go to File Options Trust Centre Trust Centre Settings and select “Disable all macros with notification” to be asked each time or select “Enable all macros” to always allow macros to run. Mac: In PowerPoint, go to Tools PowerPoint add-ins and make sure that ParticiPoll is checked.
Having come up against a fundamental animation bug in PowerPoint for Office 2007, which Microsoft have acknowledged but haven’t patched, we’ve regrettably had to take the decision to abandon support for 2007. PowerPoint for Office (desktop) versions 2010, 2013, 2016 and Office 365 on PC and also 2016 on Mac are supported so we recommend you upgrade Office to use ParticiPoll. You may still attempt to install on PowerPoint 2007 but we can give no guarantees it will work. Specifically, moving between poll slides and displaying results may need multiple key presses to cause the presentation to advance. PC Uninstall In PowerPoint click on the ParticiPoll menu item then click the Settings button on the ParticiPoll toolbar. In the About section note whether the version number shows “(COM)” or “(Macro)” at the end:- Now go to File Options Add-ins and find the ‘Manage’ select box at the bottom of the form.
If you have the “(COM)” add-in then select “COM Add-ins”, if you have the “(Macro)” add-in then select “PowerPoint Add-ins”. Now select the ParticiPoll add-in from the list and press Remove. If you have the “(COM)” version you will also need to open your Windows Control Panel, select Programs & Features and uninstall (right click) the ParticiPoll executable there too. You can also find this by typing “Add or remove programs” into Windows/Cortana search. Mac Uninstall Run PowerPoint and click on Tools PowerPoint Add-ins in the Apple menu. Select the ParticiPoll add-in and press the minus (-) button at the bottom to remove it.
First check that you have given your audience the correct voting address (see My Account) and that ParticiPoll is logged in with PowerPoint in presentation mode on a poll slide. If you’re using a PC and are still not seeing a count, it may be that your anti-virus software or firewall is blocking our add-in – try whitelisting the domain addin.participoll.com or for further help.
Mac users please note: due to a limitation of Microsoft Office for Mac, the poll count doesn’t function- you can still display the poll results by advancing the presentation.